Ongoing Managed IT Services for HR Outsourcing Firm

Managed IT Services Case Study for Outsourcing Firm

My favorite thing about Aligned is that they’re a true business partner to their clients, not just a service provider.

Managing Director, HR Outsourcing Firm

Project Detail

Project category: Managed IT Services

Project length: March 2021 – Ongoing

Project size: Confidential

Project Summary

An HR outsourcing firm hired Aligned Technology Solutions to perform a vulnerability assessment and configure the most streamlined way to manage multiple IT environments.

Project Feedback

Aligned Technology Solutions understood the client’s unique needs. They kept their promises and got things done with regular and transparent communication.

The Client

Industry: Consulting Firm

Client size: 1-10 Employees

Location: Johnson City, Tennessee

The Reviewer

Managing Director, HR Outsourcing Firm

Client Rating

The Challenge

For what projects/services did your company hire Aligned Technology Solutions?

Our company is rapidly growing internally and externally with the number of clients we support which also includes each client’s IT environment and space. As such, our company was in need of the expertise of an MSP and cybersecurity specialists to help us understand potential risks, remediate those risks, and manage our IT infrastructure and provide support for our employees on a daily basis.

The Approach

How did you select this vendor and what were the deciding factors?

After searching for providers, reading the consistently wonderful reviews about Aligned, and then meeting with their leadership team and staff, without a doubt, I know that Aligned would be a critical component in our growth and success.

Describe the project in detail and walk through their service package.

Not only did they complete an assessment to make sure our IT infrastructure was in place, but they also completed a vulnerability assessment, and helped us configure the most streamlined way to manage multiple client IT environments as well – as HR consultants, we are working in many secure environments such as payroll, HRIS systems, benefits systems, bank accounts, email, and so on. Aligned helped us capture all of these systems and create an easy-to-manage ecosystem. They also provide help desk support for our employees.

How many resources from the vendor’s team worked with you, and what were their positions?

Their co-founders, VP of Service, and VP of Cybersecurity were involved in the initial project plan to understand our unique needs before deploying and turning over to the onboarding and ongoing support teams. Everyone at Aligned is truly a super star and our employees cannot say enough good things about every interaction with them.

The Outcome

Can you share any outcomes from the project that demonstrate progress or success?

They finished our onboarding and implementation ahead of structure, they take the time to understand each client’s unique needs – you won’t find any cookie-cutter IT solutions here, and have taken any and all steps necessary to mitigate risks and reduce vulnerabilities to us.

How effective was the workflow between your team and theirs?

We had regularly scheduled calls with their team during onboarding and regular communication. I felt as though we were kept in the loop and any questions I had were answered in a timely, detailed, and complete manner.

What did you find most impressive or unique about this company?

Not only have they saved us a lot of money, but they have made us feel safe from an IT perspective. If you need to reach an owner or member of senior leadership to discuss a concern or give praise, they are easy to get ahold of. Aligned is transparent with their communication and tells you what you need to hear. My favorite thing about Aligned is that they’re a true business partner to their clients, not just a service provider. Because of this, we will be a client for life.

Are there any areas for improvement or something they could have done differently?

Nothing! They should keep doing what they are doing.

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