Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs & MSSPs. We value ourselves on being a business partner to our clients, providing custom IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.  

Why this Job ROCKS!

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. We offer competitive compensation packages, exceptional benefits, and opportunities for growth and advancement.

Great opportunity for learning and professional growth, to have a voice and actively contribute to shaping a company, and to enjoy a refreshing approach to delivery of comprehensive Cybersecurity Services. We are looking for a creative, organized, and driven Senior Cybersecurity Engineer to help us continue to provide exceptional Cybersecurity & Compliance services to small and medium sized business.

The ideal candidate will have multiple years of experience in managing cloud infrastructure, deploying/maintaining security monitoring solutions, automation, vulnerability management and other SecOps skills in compliance driven environments. They will be eager to learn and learn and do more.

The Senior Cybersecurity Engineer is responsible for protecting our internal and external clients as a member of our high touch, customer centric team. This position is 100% remote but may require occasional travel and trips to our HQ location. You will be exposed to many different technologies, compliance frameworks, and cybersecurity methodologies. As such, you will not be expected to know everything, but expected to be resourceful in finding solutions.

If you are looking for an amazing place to work, grow, learn, and have a blast - keep reading.

Duties & Responsibilities (What you are actually going to be doing):

• Perform security reviews, identify gaps in security architecture
• Verify that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
• Support Security Analysts by performing incident response activities (containment and eradication) when escalation is needed
• Verify and update security documentation reflecting the application/system security design features.
• Deploy, support, and manage Network Security Monitoring (NSM), Endpoint Detection and Response (EDR), and Vulnerability Management solutions
• Deploy, Manage, support, and secure compliance driven on-premises environments and cloud environments in Microsoft GCC High. 
• Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc.
• Perform remediation and remediation management on identified vulnerabilities in cloud and on-premises environments
• Define and document how the implementation of a new system or new interfaces between systems impacts the security posture of the current environment.
• Support necessary compliance activities (e.g., ensure that system security configuration guidelines are followed, compliance monitoring occurs).
• Assess the effectiveness of security controls, implement security controls, and manage security controls
• Assess all the configuration management (change configuration/release management) processes and support their management
• Employ secure configuration management processes.
• Deploy, manage, and support Network Access Control (NAC), Application Control, and Data Loss prevention solutions
• Provide advice on project costs, design concepts, or design changes.
• Provide input on security requirements to be included in statements of work and other appropriate procurement documents.
• Translate proposed capabilities into technical requirements.
• Configure and optimize network hubs, routers, and switches for security monitoring
• Design and implement group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.
• Maintain baseline system security according to organizational policies.
• Manage cybersecurity system/server resources including performance, capacity, availability, serviceability, and recoverability.
• Apply security policies to meet security objectives of the system.
• Ensure that cybersecurity-enabled products or other compensating security control technologies reduce identified risk to an acceptable level.
• Implement specific cybersecurity countermeasures for systems and/or applications.
• Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
• Coordinate with enterprise-wide cyber defense staff to validate network alerts.
• Coordinate with Cyber Security Analysts to manage and administer the updating of rules and signatures (e.g., intrusion detection/protection systems, antivirus, and content blacklists) for specialized cyber defense applications.
• Perform system administration on specialized cyber defense applications and systems (e.g., antivirus, audit and remediation) or Virtual Private Network (VPN) devices, to include installation, configuration, maintenance, backup, and restoration.
• Build, install, configure, and test dedicated cyber defense hardware.
• Create, edit, and manage network access control lists on specialized cyber defense systems (e.g., firewalls and intrusion prevention systems).
• Identify potential conflicts with implementation of any cyber defense tools (e.g., tool and signature testing and optimization).
• Employ approved defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, security robustness).
• Deployment, Configuration, and support of Conditional Access Control (CAC) and Mobile Device Management (MDM) Solutions

Qualifications

• Minimum 5 years of paid experience in a similar role or roles that provide a significant overlap of skills required to perform day-to-day job functions
• Experience in Microsoft GCC High and GovCloud Environments and implementing security controls on those specific platforms, including conditional access control
• Experience in deployment, management, and configuration, of NSM, MDR, EDR, XDR, UEM, MDM, NAC, Application Control, Phishing and Vulnerability Management solutions
• Expert Level understanding and application of networking principals in production environments
• Expert Level understanding and application of Modern Operating system management and deployment methodologies
• Formal education or certifications that support and reinforce skills required for performance of day-day job duties
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Positive attitude, no really, we mean this too.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each client. 
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.

Compensation and Benefits

• Excellent Salary
• Company provided health, vision. and dental insurance
• Company provided short term/long term disability and life insurance
• Paid Time Off
• 401(k) retirement plan and match
• Certification test reimbursement program

Job Title:   Help Desk Specialist 
Reports To:   Manager, Help Desk
FLSA Status:   Non-Exempt

Job Overview:

Under the direction of the help desk manager, carries out the vision of client service for Aligned Technology Solutions by serving as the first point of contact for clients seeking technical assistance over the phone, email, or chat. Help Desk agents perform technical troubleshooting through diagnostic techniques and asking pertinent questions and determining the best solution based on the issue(s) and details provided by the client by performing the following duties. 

Essential Functions:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee/client use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
• Image, install, and maintain end user computers and devices.
• Create and manage Active Directory, email, and phone system accounts.
• Install, support, and maintain client printing environment. 
• Provide virus/malware protection and remediation.

Additional Responsibilities

• Maintain professional appearance and conduct at all times. 
• Adheres to company work practices.
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management. 
• Documents work processes as required.
• Performs other duties as assigned.

• High school diploma; 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Excellent customer service skills and “can do” attitude.
• Highly response.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Ability to troubleshoot and support basic PC/MAC functions.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Punctual, dependable, goal oriented, and able to receive constructive coaching.
• Adherence to privacy regulations and privacy considerations for clients.
• Ability to communicate effectively in the English language in-person, by phone, or in writing.
• Adherence to all policies and procedures, including, but not limited to: standards for safety, attendance, punctuality, and personal appearance.

• Experience and skills with Microsoft Technologies include AD, Exchange, Outlook, and Office; Mac OS; smartphones (IOS/Android troubleshooting); Google Apps; Office365; LAN device configuration, and basic networking knowledge.

Physical Requirements

• Hearing:  Adequate to perform job duties in person and over the telephone.
• Speaking:  Must be able to communicate clearly to patients in person and over the telephone.
• Vision:  Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Other:  Requires occasional lifting and carrying items weighing up to 10 pounds unassisted.
• Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding    and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

The above is intended to describe the general content and requirements for the performance for this position.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

ALIGNED TECHNOLOGY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER  

Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs. We value ourselves on being a business partner to our clients, providing custom IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.

Why this Job ROCKS!

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. We offer competitive compensation packages, exceptional benefits, and opportunities for growth and advancement.

Great opportunity for learning and professional growth, to have a voice and actively contribute to shaping a company, and to enjoy a refreshing approach to client service. The ideal candidate will have prior experience presenting solutions to C-Level executives, business owners and stakeholders. They will feel equally comfortable leading project meetings and working as part of a technical team to design, build and implement solutions to service small and medium sized businesses.

The Systems Engineer will have excellent technical, troubleshooting, communication, and customer service skills, and will have a “yes I can” attitude – while asking, “what more can I do?” They will be eager to learn and do more as well as share their experiences with other members of the team to strengthen the team. This person will be polished and able to communicate technical solutions to non-technical clients.

If you are looking for an amazing place to work, grow, learn, and have a blast - keep reading.

Duties & Responsibilities (What you are actually going to be doing):

• We’re not sure exactly how to say this, but generally speaking, we want you to have fun and do good.
• Make our clients' day. Seriously, we love our clients, and we want them to enjoy working with us. 
• Follows all company policies and protocols in the normal course of business.
• Provides timely and effective technical, operations, and training support of end user computers and devices onsite and/or by telephone or email.
• Responsible for supporting clients as a member of our high touch team, both on client sites (in the NOVA / DC Metro area) as well as from our office in Dumfries.
• Responsible for designing, implementing, managing, and servicing our clients’ networks and critical systems.
• Resolve escalated issues from the Help Desk team and provide technical mentorship.
• Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to: 
  • Microsoft Azure, Hyper-V, Server Virtualization
  • Microsoft Server 2019, 2016, 2012 and other Operating Systems
  • Active Directory Group Policies
  • Active Directory Security
  • Microsoft O365 and M365
  • TCP-IP Networking
  • Backup and Disaster Recovery Solutions
  • Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
  • Cloud Technologies
  • Voice Over IP (VOIP) Solutions
  • Systems Management Tools
• Research and document processes to support ongoing projects.
• Write and organize documentation.
• Be awesome!

Qualifications

• Minimum 5 years of paid experience in a similar role, experience in an MSP environment preferred.
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Demonstrated technical skillset and experience.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Positive attitude, no really, we mean this too.
• Excellent customer service skills and a “can do” attitude. 
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client. 
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.
• Reliable transportation.

Additional Skills and Qualifications

• Bachelor’s degree in a related discipline or equivalent experience
• Technical certifications from Microsoft, Cisco, VMware, Dell and other top solutions are highly desirable.
• Knowledge of MSP tools - ConnectWise
• Office365 / M365
• Azure / AWS
• Datto

Compensation and Benefits

• Excellent Salary
• Company provided health, vision. and dental insurance
• Company provided short term/long term disability and life insurance
• Paid Time Off
• 401(k) retirement plan and match
• Certification test reimbursement program