Why Aligned Technology
Solutions?

The term Managed Service Provider doesn’t cut it for Aligned. We prefer Managed Service Partner — that’s what we think of when we call ourselves an MSP. Creating that partnership-level bond with clients requires trust, the first thing we build before any Aligned IT solution is in place. Building that trust means knowing the people depending on our expertise, knowing who we are working for. Only then can we accurately determine your organization’s needs and design, develop and deploy a solution — one that works from the start, and is able to adapt to the future.

Core Focus

We deliver exceptional solutions and services to organizations who choose to align with a trusted technology partner.

Core Values

ATS-WebGraphics_Value-GoGivers

We are go-givers

Your success is our success and the surest path to success is to give. We believe that changing our focus from getting to giving – putting our client’s interests first and continually adding value to their lives – ultimately leads to unexpected returns.

ATS-WebGraphics_Value-EnjoyRide

Enjoy the ride

Work can be fun, fulfilling, and exciting. We enjoy the work that we are fortunate to do, and the people we are fortunate to do it with. We believe enjoy the ride translates to a friendly work environment where people come to work through choice and look forward to Monday.

ATS-WebGraphics_Value-RightThing

Do the right thing

Anything worth doing is worth doing right. Integrity is the foundation for everything we do. We work hard to deliver as much value as possible to our clients and that is built on the core value of always doing the right thing.

ATS-WebGraphics_Value-SticktoIt

Stick-to-itiveness

We possess an inner strength that allows us to remain dedicated to a purpose, idea or task. We treat difficult tasks as learning experiences instead of potential failures. Stick-to-itiveness empowers us to hold on when the problem appears too challenging, to try again differently, to not let go, and to not give up when achieving our goals.

ATS-WebGraphics_Value-Excellence

Excellence, everywhere, always

We are not aiming for satisfaction, we’re aiming for “elation”. Mere satisfaction sets the bar too low for our liking and honestly, goes against our DNA. Our people, who are specifically recruited for their excellent service and communication, are our greatest differentiators. Sure, we know the technical stuff. Of course, we are professional. But our primary focus is the client experience at every touch point. It’s not just what we do, it’s how we do it.

Core Guarantee

We deliver unrivaled experiences and solutions that result in competitive advantages.

Current Openings

Toggle through our current openings to learn more and apply.

Benefits of working at Aligned Technology Solutions:

  • Awesome Company Culture
  • Competitive Salary
  • Annual Reviews
  • 15 Days of Paid Time Off (PTO) Annually
  • 10 Paid Holidays
  • Employee Assistance Program (EAP)
  • Medical Insurance including dental care, vision care and prescription drugs
  • Life, AD&D, Long and Short Term Disability insurance
  • 401K Plan

Overview

Our growing organization is looking for an organized, outgoing administrative assistant/receptionist. In this position, you will assist with a variety of clerical and administrative duties. These tasks include greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring. You may also assist with invoicing, updating client files, and ordering office supplies. Since you will be the first person clients see as they walk through our door, we are looking for an individual who can maintain a professional appearance at all times. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. If you are looking for an amazing place to work, grow, learn, and have a blast - keep reading.


Duties & Responsibilities (What you are actually going to be doing)

  • Answers and transfers phone calls, screening when necessary.
  • Welcomes and directs visitors and clients.
  • Maintains filing systems as assigned.
  • Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
  • Responds to and resolves administrative inquiries and questions.
  • Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
  • Prepares agendas and schedules for meetings.
  • Records and distributes minutes or other records for meetings.
  • Maintains office supplies and coordinates maintenance of office equipment.
  • Performs other related duties as assigned.

Required Skills/Abilities

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Basic understanding of clerical procedures and systems such as recordkeeping and filing.
  • Ability to work independently.

Qualifications

  • High School Diploma, Associates or Bachelor's degree in related field preferred or combination of education and experience.
  • 2+ years of experience in an administrative role.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Highly responsive.
  • Resourceful – the ability to figure things out.
  • Ability to successfully pass a background check.
  • Team player, we really mean this! This is a cornerstone of our culture.
  • Excellent customer service skills and a “can do” attitude.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
  • Be punctual, dependable, goal oriented, and able to receive constructive coaching.
  • Reliable transportation.

Compensation and Benefits

  • Competitive pay
  • Part-time position, 28-30 hours per week

Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs & MSSPs. We value ourselves on being a business partner to our clients, providing custom IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.

 

Why this Job ROCKS!

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. We offer competitive compensation packages, exceptional benefits, and opportunities for growth and advancement.

Great opportunity for learning and professional growth, to have a voice and actively contribute to shaping a company, and to enjoy a refreshing approach to delivery of comprehensive technology solutions.

We are looking for a creative Copywriter to write clear and concise copy for ads, blogs, marketing emails, product descriptions, marketing and sales slick, and the company website. Your words will inform and engage target audiences.

Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail. If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.

Submit up to three writing samples, so we can get an idea of your best work. Feel free to include links to your content or portfolio in your application.

 

Duties & Responsibilities (What you are actually going to be doing)

  • Write clear, attractive copy with a distinct voice
  • Interpret copywriting briefs to understand project requirements
  • Collaborate with designers, vendors and other team leaders on large- and small-scale marketing projects (e.g. email campaigns and landing pages)
  • Conduct high-quality research
  • Edit and proofread copy as needed
  • Use SEO principles to maximize copy’s reach
  • Source images and other content

Qualifications

  • Proven experience as a copywriter or related role
  • Knowledge of online content strategy and creation
  • Excellent writing, editing and proofreading skills
  • Experience with SEO
  • Strong research skills
  • Creativity
  • Collaborative spirit
  • Excellent time-management and organizational skills
  • BSc/BA in marketing, English, journalism or related field

Compensation and Benefits

  • Competitive pay
  • Company provided health, vision. and dental insurance
  • Company provided short term/long term disability and life insurance
  • Employee assistance program
  • Paid Time Off
  • 401(k) retirement plan and match

Job Type

  • Full-time

Pay

  • $45,000.00 - $58,000.00 per year

Schedule

  • 8 hour shift
  • Monday to Friday

Pay

  • Remote

Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs & MSSPs. We value ourselves on being a business partner to our clients, providing custom IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.


Why this Job ROCKS!

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. We offer competitive compensation packages, exceptional benefits, and opportunities for growth and advancement.

Great opportunity for learning and professional growth, to have a voice and actively contribute to shaping a company, and to enjoy a refreshing approach to delivery of comprehensive Cybersecurity Services. We are looking for a creative, organized, and driven Senior Cybersecurity Engineer to help us continue to provide exceptional Cybersecurity & Compliance services to small and medium sized business.

The ideal candidate will have multiple years of experience in managing cloud infrastructure, deploying/maintaining security monitoring solutions, automation, vulnerability management and other SecOps skills in compliance driven environments. They will be eager to learn and learn and do more.

The Senior Cybersecurity Engineer is responsible for protecting our internal and external clients as a member of our high touch, customer centric team. This position is 100% remote but may require occasional travel and trips to our HQ location. You will be exposed to many different technologies, compliance frameworks, and cybersecurity methodologies. As such, you will not be expected to know everything, but expected to be resourceful in finding solutions.

If you are looking for an amazing place to work, grow, learn, and have a blast - keep reading.


Duties & Responsibilities (What you are actually going to be doing)

  • Perform security reviews, identify gaps in security architecture
  • Verify that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
  • Support Security Analysts by performing incident response activities (containment and eradication) when escalation is needed
  • Verify and update security documentation reflecting the application/system security design features.
  • Deploy, support, and manage Network Security Monitoring (NSM), Endpoint Detection and Response (EDR), and Vulnerability Management solutions
  • Deploy, Manage, support, and secure compliance driven on-premises environments and cloud environments in Microsoft GCC High.
  • Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc.
  • Perform remediation and remediation management on identified vulnerabilities in cloud and on-premises environments
  • Define and document how the implementation of a new system or new interfaces between systems impacts the security posture of the current environment.
  • Support necessary compliance activities (e.g., ensure that system security configuration guidelines are followed, compliance monitoring occurs).
  • Assess the effectiveness of security controls, implement security controls, and manage security controls
  • Assess all the configuration management (change configuration/release management) processes and support their management
  • Employ secure configuration management processes.
  • Deploy, manage, and support Network Access Control (NAC), Application Control, and Data Loss prevention solutions
  • Provide advice on project costs, design concepts, or design changes.
  • Provide input on security requirements to be included in statements of work and other appropriate procurement documents.
  • Translate proposed capabilities into technical requirements.
  • Configure and optimize network hubs, routers, and switches for security monitoring
  • Design and implement group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.
  • Maintain baseline system security according to organizational policies.
  • Manage cybersecurity system/server resources including performance, capacity, availability, serviceability, and recoverability.
  • Apply security policies to meet security objectives of the system.
  • Ensure that cybersecurity-enabled products or other compensating security control technologies reduce identified risk to an acceptable level.
  • Implement specific cybersecurity countermeasures for systems and/or applications.
  • Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
  • Coordinate with enterprise-wide cyber defense staff to validate network alerts.
  • Coordinate with Cyber Security Analysts to manage and administer the updating of rules and signatures (e.g., intrusion detection/protection systems, antivirus, and content blacklists) for specialized cyber defense applications.
  • Perform system administration on specialized cyber defense applications and systems (e.g., antivirus, audit and remediation) or Virtual Private Network (VPN) devices, to include installation, configuration, maintenance, backup, and restoration.
  • Build, install, configure, and test dedicated cyber defense hardware.
  • Create, edit, and manage network access control lists on specialized cyber defense systems (e.g., firewalls and intrusion prevention systems).
  • Identify potential conflicts with implementation of any cyber defense tools (e.g., tool and signature testing and optimization).
  • Employ approved defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, security robustness).
  • Deployment, Configuration, and support of Conditional Access Control (CAC) and Mobile Device Management (MDM) Solutions

Qualifications

  • Minimum 5 years of paid experience in a similar role or roles that provide a significant overlap of skills required to perform day-to-day job functions
  • Experience in Microsoft GCC High and GovCloud Environments and implementing security controls on those specific platforms, including conditional access control
  • Experience in deployment, management, and configuration, of NSM, MDR, EDR, XDR, UEM, MDM, NAC, Application Control, Phishing and Vulnerability Management solutions
  • Expert Level understanding and application of networking principals in production environments
  • Expert Level understanding and application of Modern Operating system management and deployment methodologies
  • Formal education or certifications that support and reinforce skills required for performance of day-day job duties
  • Highly responsive.
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records.
  • Resourceful – the ability to figure things out.
  • Ability to create documentation when needed.
  • Ability to successfully pass a background check.
  • Team player, we really mean this! This is a cornerstone of our culture.
  • Positive attitude, no really, we mean this too.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each client.
  • Be punctual, dependable, goal oriented, and able to receive constructive coaching.

Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs & MSSPs. We value ourselves on being a business partner to our clients, providing custom IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.

Why this Job ROCKS!

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. We offer competitive compensation packages, exceptional benefits, and opportunities for growth and advancement.

Great opportunity for learning and professional growth, to have a voice and actively contribute to shaping a company, and to enjoy a refreshing approach to delivery of comprehensive Help Desk Services. We are looking for a creative, organized, and driven Help Desk Director to help us continue to provide exceptional Help Desk Services to small and medium sized business.

The Help Desk Director is primarily responsible for leading and managing our Help Desk team to deliver a world-class, premium service experience to our clients. This position maintains the “heartbeat of the organization”, overseeing Triage/Dispatch, Quality Assurance, Standard Operating Procedures, and Reporting. The primary role is to assure all client needs are continuously assessed, correctly prioritized, and scheduled according to protocol and service agreement guidelines. The Help Desk Manager is expected to efficiently handle multiple action items simultaneously while maintaining composure and following up to ensure a high level of service is consistently maintained.As such, you will not be expected to know everything, but expected to be resourceful in finding solutions.

If you are looking for an amazing place to work, grow, learn, and have a blast - keep reading.

Duties & Responsibilities (What you are actually going to be doing)

Position Responsibilities:

LEAD / MANAGE

  • Produces client elation with our services, as evidenced by consistently high CSAT scores ( >=95%), overwhelmingly positive feedback comments and clients’ willingness to serve as a reference to new prospects.
  • Communicates directly with client POCs/Stake Holders.
  • Coaches and mentors’ Pod/Team Leaders - responsible for as-needed feedback sessions and regularly scheduled reviews in accordance with policy.
  • Demonstrates the ability to properly address items based on priority and severity in line with Service Level Agreements.
  • Converts needs into formal tickets within ticketing system.
  • Ensures the team is highly responsive and competent during all business hours, responding to all forms of inquires from our clients within management’s expectations.
  • Recognizes and values the contribution of supervised staff.
  • Sets training objectives for the team that align with business needs and raise competencies.
  • Maximizes team efficiency and utilization in a way that delivers the outstanding customer service through a scalable structure.
  • Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
  • Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
  • Escalate issues as needed to Engineering team.
  • Prepares and maintains SOPs and documentation for team, company, and end users.
  • Coordinates phone coverage over the internal call center.
  • Directs and supervises Logistics section and functions.

MEASURE / ANALYZE

  • Improves customer service quality and overall effectiveness by proactively studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Monitors issues and ensures that Service Level Agreements are met.
  • Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
  • Communicates and collaborates with management effectively to provide and analyze metrics and reports.
  • Provide data and reporting of KPI’s and other metrics in ad-hoc, weekly, monthly, and as needed. Will drive Ticket Deep Dive and develop strategies for improvement.
  • Establish/maintain metrics required to measure and determine operational readiness of the help desk and analyze help desk performance.
  • Provide status reports, as required, detailing the Help Desk to include performance and effectiveness measurements as required.

Qualifications

  • A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or other related field. (Desired)
  • Minimum - 5 years of related experience. (Required)
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records.
  • Resourceful – the ability to figure things out.
  • Ability to create documentation when needed.
  • Ability to successfully pass a background check.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each client.
  • Be punctual, dependable, goal oriented, and able to receive constructive coaching.

Compensation and Benefits

  • Excellent Salary
  • Company provided health, vision. and dental insurance
  • Company provided short term/long term disability and life insurance
  • Paid Time Off
  • 401(k) retirement plan and match
  • Certification test reimbursement program

Job Type

  • Full-time

Pay

  • From $90,000.00 per year

Schedule

  • 8-hour shift
  • Monday to Friday

Overview

Under the direction of the help desk manager, carries out the vision of client service for Aligned Technology Solutions by serving as the first point of contact for clients seeking technical assistance over the phone, email, or chat. Help Desk agents perform technical troubleshooting through diagnostic techniques and asking pertinent questions and determining the best solution based on the issue(s) and details provided by the client by performing the following duties.

Essential Functions
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee/client use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  • Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
  • Image, install, and maintain end user computers and devices.
  • Create and manage Active Directory, email, and phone system accounts.
  • Install, support, and maintain client printing environment. 
  • Provide virus/malware protection and remediation.
Additional Responsibilities
  • Maintain professional appearance and conduct at all times. 
  • Adheres to company work practices.
  • Establishes and maintains effective working relationships with colleagues, clients, vendors, and management. 
  • Documents work processes as required.
  • Performs other duties as assigned.
Qualifications
  • High school diploma; 1-2 years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills and “can do” attitude.
  • Highly response.
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records.
  • Resourceful – the ability to figure things out.
  • Ability to troubleshoot and support basic PC/MAC functions.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
  • Punctual, dependable, goal oriented, and able to receive constructive coaching.
  • Adherence to privacy regulations and privacy considerations for clients.
  • Ability to communicate effectively in the English language in-person, by phone, or in writing.
  • Adherence to all policies and procedures, including, but not limited to: standards for safety, attendance, punctuality, and personal appearance.
  • Experience and skills with Microsoft Technologies include AD, Exchange, Outlook, and Office; Mac OS; smartphones (IOS/Android troubleshooting); Google Apps; Office365; LAN device configuration, and basic networking knowledge.
Physical Requirements
  • Hearing:  Adequate to perform job duties in person and over the telephone.
  • Speaking:  Must be able to communicate clearly to patients in person and over the telephone.
  • Vision:  Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Other:  Requires occasional lifting and carrying items weighing up to 10 pounds unassisted.
  • Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding    and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

The above is intended to describe the general content and requirements for the performance for this position.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

ALIGNED TECHNOLOGY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER

Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs. We value ourselves on being a business partner to our clients, providing custom IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.

This position is intended as a full-time role. However, for the right individual, this could be part-time or a contract position.

The ideal candidate will be self-directed, goal driven, have excellent communications skills and 1+ years’ experience in a similar role. In this role you will be responsible for contacting prospects about our IT services and solutions and appointment setting.

Essential responsibilities of this role include:

  • Identify and qualify new leads using a variety of databases, internet, and industry tools - demonstrating clear understanding of client and potential IT solutions
  • Cold Call identified leads
  • Document and track all leads, contacts, opportunities, and activity history consistently in CRM
  • Align daily activities and practices to effectively meet assigned business objectives and quota in a self-directed, strategic approach
  • Follow our sales process and participate in sales training
  • Achieve quotas for number of qualified meetings per month with Manager/Director/VP/and C-level decision makers in target accounts.
  • Follow-up on inbound leads and proactively make outbound calls.
  • Provide feedback and recommendations on marketing efforts from real interactions.
  • Work closely with Sales and Marketing Team to develop and conduct proactive outbound calling strategies to penetrate target accounts.
  • Research accounts, identify key players, generate interest, and successfully manage and overcome prospect objections in order to secure qualified meetings.
  • Develop and maintain customized scripts for targeted market segments and prospect types.
  • Manage a lead prospecting pipeline and maintain accurate information about suspects, prospects, and their companies.
  • Participate in company meetings, industry trade shows, booth exhibits and marketing events.
  • Work with other members of the company organization to ensure overall company success.
  • Keep up with industry trends and best practices, including utilization of new technology and web resources.

Desired Skills / Requirements / Experience

  • Experience in an inside sales role for an IT consulting company
  • Experienced in and comfortable with cold calling
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level spoken and written communication skills
  • Excellent customer service skills and positive attitude
  • Experience with HubSpot or similar CRM
  • Highly responsive
  • Goal driven
  • Ability to document work and maintain accurate records
  • Permitted to work in the U.S. and able to pass required background checks
  • References will be required

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Job Type

  • Full-time
  • Part-time
  • Contract

Pay

  • $65,000.00 - $85,000.00 per year

Schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • No weekends

Supplemental Pay

  • Commission pay



Apply Now

Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs. We value ourselves on being a business partner to our clients, providing custom IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.

Why this Job ROCKS!

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. We offer competitive compensation packages, exceptional benefits, and opportunities for growth and advancement.

Great opportunity for learning and professional growth, to have a voice and actively contribute to shaping a company, and to enjoy a refreshing approach to client service. The ideal candidate will have prior experience presenting solutions to C-Level executives, business owners and stakeholders. They will feel equally comfortable leading project meetings and working as part of a technical team to design, build and implement solutions to service small and medium sized businesses.

The Systems Engineer will have excellent technical, troubleshooting, communication, and customer service skills, and will have a “yes I can” attitude – while asking, “what more can I do?” They will be eager to learn and do more as well as share their experiences with other members of the team to strengthen the team. This person will be polished and able to communicate technical solutions to non-technical clients.

If you are looking for an amazing place to work, grow, learn, and have a blast - keep reading.

Duties & Responsibilities (What you are actually going to be doing):
  • We’re not sure exactly how to say this, but generally speaking, we want you to have fun and do good.
  • Make our clients' day. Seriously, we love our clients, and we want them to enjoy working with us. 
  • Follows all company policies and protocols in the normal course of business.
  • Provides timely and effective technical, operations, and training support of end user computers and devices onsite and/or by telephone or email.
  • Responsible for supporting clients as a member of our high touch team, both on client sites (in the NOVA / DC Metro area) as well as from our office in Dumfries.
  • Responsible for designing, implementing, managing, and servicing our clients’ networks and critical systems.
  • Resolve escalated issues from the Help Desk team and provide technical mentorship.
  • Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to: 
    • Microsoft Azure, Hyper-V, Server Virtualization
    • Microsoft Server 2019, 2016, 2012 and other Operating Systems
    • Active Directory Group Policies
    • Active Directory Security
    • Microsoft O365 and M365
    • TCP-IP Networking
    • Backup and Disaster Recovery Solutions
    • Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
    • Cloud Technologies
    • Voice Over IP (VOIP) Solutions
    • Systems Management Tools
  • Research and document processes to support ongoing projects.
  • Write and organize documentation.
  • Be awesome!
Qualifications
  • Minimum 5 years of paid experience in a similar role, experience in an MSP environment preferred.
  • Highly responsive.
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records.
  • Resourceful – the ability to figure things out.
  • Demonstrated technical skillset and experience.
  • Ability to create documentation when needed.
  • Ability to successfully pass a background check.
  • Team player, we really mean this! This is a cornerstone of our culture.
  • Positive attitude, no really, we mean this too.
  • Excellent customer service skills and a “can do” attitude. 
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client. 
  • Be punctual, dependable, goal oriented, and able to receive constructive coaching.
  • Reliable transportation.
Additional Skills and Qualifications
  • Bachelor’s degree in a related discipline or equivalent experience
  • Technical certifications from Microsoft, Cisco, VMware, Dell and other top solutions are highly desirable.
  • Knowledge of MSP tools - ConnectWise
  • Office365 / M365
  • Azure / AWS
  • Datto
Compensation and Benefits
  • Excellent Salary
  • Company provided health, vision. and dental insurance
  • Company provided short term/long term disability and life insurance
  • Paid Time Off
  • 401(k) retirement plan and match
  • Certification test reimbursement program

Contact us to get started today!

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