Frequently asked questions

Find answers to the questions we’re asked the most about Managed Services and what’s unique about our offering.

Selecting the right IT Partner for your organization is critical to your success. If you are seeking a strategic partner for your SME, we may be the one. The term Managed Service Provider doesn’t cut it for ATS. We prefer Managed Service Partner— that’s what we think of when we call ourselves an MSP. Creating that partnership-level bond with clients requires trust, the first thing we build before any ATS solution is in place. Building that trust means knowing the people depending on our expertise, knowing who we are working for. Only then can we accurately determine your organization’s needs and design, develop and deploy a solution — one that works from the start, and is able to adapt to the future.

Feedback we often hear from our clients:

  • Strategic Partner for Technology and IT Investments
    • Before they engaged us as their IT department and partner they were "flying blind" when it came to technology investments and aligning technology to the business.
  • Peace of Mind
    • It truly is IT - Hassle Free. "ATS handles the IT so I can focus on my business."
  • Fast Response
    • Our clients report that they experienced slow response to problems and issues from their previous provider - either internal or outsourced.
  • Proactive Approach to Prevent Problems
    • Our clients report that before they engaged us, they experienced problems and issues "cropping up" all the time.
  • Outstanding Customer Service
    • We pride ourselves on this and feel this alone differentiates in the marketplace. Our technicians and team members are hired primarily for their customer service skills and then for technical skills. Our team speaks in plain English to clients not "geek speak."
  • Predictable Costs
    • Our clients report that before they engaged us, they received higher than expected invoices from their previous provider. They felt like they were getting "nickeled and dimed" constantly. We provide a predictable cost structure for to you budget from.

Please check our Clutch reviews here and our Google reviews here.

We can start tomorrow if the situation requires it. However, a better solution is to have a transition period of 2 to 4 weeks. We lead and manage the entire process to ensure a smooth transition from your current solution to us. We will need some input from you, but you will be able to “focus on your day job” and won’t have to worry about driving the transition.

No problem. We offer Co-managed IT and have many clients with this structure. We find this can lead to a lower overall IT spend with greater efficiency, effectiveness and expertise for our Co-managed clients. 

We require a contract for several reasons. Primarily because it lays out expectations of us for our clients, helps to avoid misunderstandings and leads to win-win, long term partnerships. Frankly, we would recommend against entering this kind of partnership without one (or a month-to-month contract). Our typical terms are 1 year or 3 years. Regardless of a contract, we prove our value to our clients everyday.

For system wide issues impacting multiple users, our response is immediate. Our NOC systems typically alert us before our clients even know there is an issue. For Help Desk issues we have a 2-hour SLA. However, our typical response is immediate.  You call, we answer - you email, we respond - RAPIDLY. We follow up and take issue ownership. Our clients never have to ask, “what is the status of this?”

Yes. With our powerful remote systems management tools, we can do just about everything from our centralized Network Operations and Client Services Center. In the event we need to come onsite we will dispatch an engineer to your site. No matter what - when the need arises – we come to you!

We schedule quarterly strategic reviews to ensure we remain in-sync with your business goals and objectives. While not a requirement, we highly stress this as a critical component of our solution. This helps us align technology to your business. Further, with Aligned Technology Solutions, you have a vCIO! Seasoned IT veterans with executive level leadership experience are never more than a phone call away.

Yes, we handle IT procurement for our clients. We have relationships with all major distributors and best-in-class manufacturers. Outside purchase approval, we do it all.

No, in fact small & medium businesses are attractive targets because they have information cybercriminals want and typically lack the Cybersecurity infrastructure / solutions / management necessary for robust protection. A 2019 Accenture study found that hackers targeted small businesses 43% of the time. It also found that a paltry 14% of those firms were prepared. Aligned Technology Solutions focuses on clients with Compliance and Cybersecurity requirements.

Please also review our blog for important Cybersecurity news and tips.

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